We Are Hiring!!
Position: FULL-TIME or PART-TIME Client-Care Assistant Wanted!
- Do you wish you had a job that had more meaning? Where you could have a positive and transformational impact on people every single day?
- Do you love being around people? Do you love having meaningful conversations that foster deep relationships?
- Are you organized and efficient? And do you want to work in an environment where you can really put those skills to good use?
- Are you tech-saavy? Can you navigate your way around cloud-based documents and spreadsheets - or quickly learn to?
- Are you persistent, focused and determined? Do you excel in customer service?
- Are you comfortable talking to potential customers on the phone to help them make the best decisions for their care
If So - You Might Just Have What It Takes To Be Our Next Office And Client-Care Assistant!
Read on to learn more about our company, see what we're looking for, and apply if you think you'd be a good fit...
"We Are A Fun, Passionate, And Growing Pelvic Physical Therapy Practice Looking For The Perfect Client Care Specialist To Join Our Team!"
About Our Practice:
Legacy Physical Therapy was founded in 2008, with a mission to empower people to make positive decisions regarding their pelvic health.
Too many women and men suffer needlessly for too long with pelvic health issues including problems with their bladder, problems with sexual function including pain with intercourse, and other kinds of pelvic pain and sexual health problems. Our job is to get the word out to them that we help people just like them all the time, are very experienced and skilled at doing so, and we can get them back to all the things they are missing out on in life.
We are 100% committed to getting these people back to their active, healthy, mobile lifestyles, and giving them back their dignity and confidence by restoring their bladder, bowel, and sexual function, without relying on medications or surgery.
That’s were you come in…
Unlike most medical offices, we take a lot of time to nurture and educate prospective patients/leads who inquire about our services. Many of our patients have been let down by previous providers and are quite skeptical when first reaching out to us.
You will be the first and most frequent point of contact for everyone that becomes a part of our community. Your job will be to make these folks feel comfortable and excited that they reached out, to ask the right questions so that they feel listened to, to help lead them down a path towards the best decision for their health, and to go above and beyond to make them feel extremely cared for and valued.
Your job will be to assist with all aspects of client-care and office management which includes following up with leads and clients that inquire by phone, email or social media, keeping our office looking inviting and tidy, maintaining systems that allow us to communicate effectively and efficiently with clients and other team members, and representing our brand by assisting with marketing and out-reach events, community events, social media management and email marketing.
WHAT WE ARE LOOKING FOR:
- You enjoy being around people, and can hold meaningful conversation with folks you may not know for longer than 20 min both in person and on the phone.
- You are comfortable making multiple phone calls a day reaching out to potential clients who have shown an interest in our business.
- You have a relaxed, confident, telephone manner and strong communication and persuasion skills
- You are positive, determined, persistent and self-motivated
- You work well independently and are good at time management
- You understand that our practice is a people first atmosphere and our clients’ experience always comes first.
- You're thoughtful and thorough - you can answer people's questions in a way that increases the likeliehood of them becoming a client
- You are alert and aware - you're good at recalling names, faces, and personal details - so that our clients always feel welcomed and remembered
- You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients
- You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management
- You are comfortable having money conversations with people and either already know how to discuss medical benefits with potential patients or are willing to be trained.
- You follow through on commitments. You live up to verbal and written agreements without constant reminders
- You have the ability to quickly and proficiently understand and absorb new information
- You are comfortable around Mac computers and cloud base spreadsheets and technology
- You're pro-active and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative
- You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.
- Someone who can work some afternoon and evening shifts until 7:00pm, as well as an occasional Saturday from 8a - 12p (negotiable). Our hours of operation are Monday, Tuesday & Thursday 8-6, Wednesday 9-7, Friday 8-5 and 2 Saturdays a month 8-12. Client care is sometimes unpredictable and you must be willing to stay until the job is done and prepared for the next morning.
- Someone who can work a combination of opening the office some days and closing the office other days. Our hours of operation are Monday thru Friday 8-6 and 2 Saturdays a month 8-12. Client care is sometimes unpredictable and you must be willing to stay until the job is done and prepared for the next morning.
What We've Got For You:
- A full-time opportunity (40 hours) where you get to be a part of changing people's lives and helping them back to doing things they love to do.
- The chance to be a part of an incredible team of people who work hard but have fun too.
- Competitive pay, paid time off, medical insurance, retirement plan, disability and life insurance and room to grow and advance.
- A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged to learn and grow.
- A chance to work and help the best clients in St. Louis (seriously, we love our clients)
- Starting pay of $14-16/ hour with room to advance for the right person
